Welcome
Your Rental account is separate to your RIXOLONDON.COM account.
RIXO Rental is an online service that allows customers to access a RIXO wardrobe to rent. RIXO Rental allows customers to trial new styles and rent for 4, 8, 16 and 30 day periods (or any other specified period offered).
To find out more about when and why we collect your personal information, how we use it and how we keep it secure, please refer to the RIXO Privacy Policy. For information about how we use cookies on the RIXO Rental platform, please refer to our Cookie Policy.
All Users of the Services are required to read, accept and agree to comply with these Terms and any third-party terms referred to in these Terms or on the RIXO Rental Platform. If you do not wish to accept the Terms or any third-party terms associated with the Services, you should not register and MUST stop using the Services immediately.
RIXO reserves the right to accept or reject any membership application for an account to use the Services at our sole and absolute discretion.
All Users are required to read, accept, and agree to comply with and be bound by these Terms. If you do not wish to accept these Terms, or any aspect of these Terms, you should stop using the Services immediately. RIXO reserves the right to make changes to the Services and to these Terms which will not materially affect your use of the Services. RIXO strongly recommends that you revisit these Terms each time you use the Services to familiarise yourself with any amendments. Once we have made the changes to the Services and/or these Terms, acceptance will be inferred from your continued use of the Services. In the event that we make any significant changes to the Services and/or these Terms, we will notify you in writing and provide you with an opportunity to cease use of the Services before the changes take effect.
“Booking Date”: the date on which you placed the order for the Rental of a Product. This is deemed to be the date the Rental was booked on the Services and as detailed in your confirmation email and account dashboard.
“Cancellation Charge”: means a cancellation charge of 30% of the Rental Fee payable by the Renter to RIXO to cover administrative costs.
“Content”: any photos, text or any other information posted to the Services by RIXO or Members.
“Damage Protection Charge”: means an optional £5.00 charge to cover normal wear and tear which, for the avoidance of doubt encompasses minor stains, rips, missing beads, stuck zippers or other minor damage to each Product.
“Delivery Fee”: the cost for each Product to be delivered and returned as part of the Services.
“Feedback”: feedback, ideas, suggestions, documents or proposals.
“Fit Guarantee”: under RIXO Fit Guarantee the Renter is entitled to a Rental Fee refund (less dry cleaning and Delivery Fees) should a Product item not fit. To claim the Fit Guarantee, the Renter must select “Request Fit Guarantee'' found on their Dashboard within twenty-four (24) hours of the Rental Commencement Date to confirm the item does not fit. The Renter must then return the item within forty-eight (48) hours of the Rental Commencement Date, providing RIXO with proof of postage. RIXO will process any refund once proof of postage has been received. Late fees will apply in accordance with the “Fees and Charges'' section below.
“Intellectual Property Rights”: patents, utility models, rights to inventions, copyright and neighbouring and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
“Member(s)”: any individual who has registered and been accepted to use the Services. Members log in to access the Services, search for Products and request to Rent Products as a Renter.
“Product(s)”: products including, but not limited to, menswear and womenswear clothing and accessories.
“Rent/Renting/Rental”: to rent a Product(s) via RIXO Rental in consideration for a Renter paying a Rental Fee and subject to these Terms.
“Rental Commencement Date”: the date on which the Rental of a Product begins. This is deemed to be the date the Rental is due to start as booked on the Services and as detailed in your confirmation email and account dashboard.
“Rental Fee”: means the fee to Rent the Product(s).
“Rental Period”: the length of time the Product is available for as set out by the Services. The Rental Period is measured from the date the Rental is due to start (and includes Bank Holidays, weekends and other holidays) to the day the Products must be posted back (before 12pm).
“Renter(s)”: a Member who wishes to Rent Products available through the RIXO Rental Platform subject to these Terms.
“Renters' Terms”: the additional terms incorporated into these Terms that apply to Renters.
“Replacement Value”: a reasonable estimate of the current market value of a Product by RIXO. RIXO’ determination is final and binding on the Renter. The estimate may change from time to time.
“RIXO”: RIXO Ltd, RIXO Retail Limited, RIXO, RIXO Rental, we, us, our.
"RIXO Rental”: means the rental concept offered by RIXO to RIXO’ customers via the RIXO Rental Platform.
"RIXO Rental Platform”: the website found at rixorental.com and/or any other medium including, but not limited to, a mobile application, made available by RIXO.
“Service(s)”: means the RIXO Rental Platform and services and Content provided through the RIXO Rental Platform including facilitating the Renting of Products by RIXO’ customers.
“Security Deposit”: means the security deposit (applied to Products over a certain value) amount set by RIXO which shall be held on the Renter’s payment card until the Product is returned and confirmed that it is in good condition with no damage.
“Terms”: means these terms and conditions, the Renters’ Terms, the third-party terms and conditions which are incorporated into these terms and conditions by reference, the Privacy Policy and the Cookie Policy.
“Third-Party Content”: means links or references to non-RIXO websites, products, services or other materials or content specifically relating to third parties appointed to fulfil the provision of the Services or any aspect thereof.
“User(s)”: both Members and Visitors.
“Visitor(s)”: people who are visitors to the RIXO Rental Platform and are not yet registered as Members.
RIXO Rental is a licensed platform, owned and operated by HURR Limited, a private limited company registered in England and Wales under company number 11262189 and with a registered office at 85 Great Portland Street, First Floor, London, W1W 7LT on behalf of RIXO. If HURR needs to contact you on behalf of RIXO it will be by telephone or by writing and shall be sent to the email or postal address you have provided to us when you registered. We will endeavour at all times to use the method of contact indicated by you as your preferred method of contact.
We value hearing from our Users and are always interested in learning about ways we can improve the RIXO Rental services, please feel free to email us at help@rixorental.com.
When we use the words writing or written in these Terms, this includes email.
Please send any questions or comments, or report violations of these Terms, to RIXO at help@rixorental.com.
When Renting a Product you understand that you are part of a contract with RIXO, that this contract is a binding agreement and that you will abide by both these Terms, particularly the Renters’ Terms.
You accept that you are wholly and exclusively responsible for complying with the Terms, particularly the Renters’ Terms. You agree to indemnify RIXO as a result of any loss or damage to any Products or arising from or relating to your use of the Services and you acknowledge and agree that RIXO is not liable for any non-compliance on your part.
We retain the right to make changes to the Services and these Terms to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements to the Services or the way we offer the Services to you, for example to respond to a security threat. These changes will not materially affect your use of the Services. You should revisit these Terms each time you use the Services in case they have changed.
We are always looking at ways to improve the Services to try and find new and innovative features and improvements to our services. In order to do this, we may need to update, reset, stop offering and/or supporting a particular aspect or feature of the Services. These changes may affect your past activities, features you use and Content you have posted and any other information you have submitted to the RIXO Rental Platform. Once we have made the changes to any part of the Services, your continued use of the Services will show that you have accepted any changes to the Services.
In the event that we make any significant changes to the Services or these Terms, we will notify you and you may have the right to end these Terms before the changes take effect.
We will use all reasonable endeavours to ensure that the Services are fully operational at all times. However, we do not guarantee that the Services or any Content on it, will always be available or be uninterrupted.
Access to the Services are permitted on an “as is” temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Services without notice. We will not be liable to you if for any reason the Services are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
We reserve our right to restrict, suspend or terminate your use of the Services or any of our other services at any time if we believe, in our absolute discretion, that you have breached these Terms and other applicable terms and conditions.
In order to access and make use of the full range of Services, you will be required to set up an account and register to become a Member by completing a RIXO-generated registration form. You will be required to supply certain information, including but not limited to, personal information, in order to complete the registration form successfully. After you have successfully completed the registration form, you will be provided with an account and login information to enable you to access the Services. You are the only person authorised to access and use your account. RIXO is under no obligation to accept any individual as a Member and reserves the right to accept or reject any membership application at our sole and complete discretion. You will also have the opportunity to sign up for marketing emails to hear about all of the latest news and styles at RIXO Rental (you can unsubscribe at any time by clicking the link in any emails you receive from us. Your request will be processed within 72 hours). For more information about how we use your personal information, please refer to RIXO Privacy Policy here.
In order to make full use of the Services and to enable RIXO to comply with its legal obligations, we may request that you provide us with identity documentation (e.g. passport) to verify your identity. Stripe Identity is our third-party verification provider and will complete the identity verification process. By registering to become a Member, you accept that the Stripe Identity Terms of Service form part of these Terms and are incorporated by reference. We also use Stripe as our third-party payment processor and by registering to become a Member, you accept that the Stripe’s Terms of Service form part of these Terms and are incorporated by reference. We reserve the right to send any identity documentation provided to us by our verification provider, Stripe Identity, through to our payment processor, Stripe, and you acknowledge that this is necessary in order to provide the Services. We recommend that you review and familiarise yourself with both Stripe Identity and Stripe’s privacy policies which outline how they use your personal data. If you have any questions in relation to either or both of these privacy policies, we encourage you to contact these providers directly. For your ease of reference, you can read more about how Stripe Identity will manage your personal data here, and how Stripe will manage personal data here. If you do not agree to the processing of your personal data in accordance with these third-party providers’ terms and conditions, you will be required to cease using the Services immediately.
You acknowledge that in order to create an account, you must be over 18 years of age and you represent and warrant to RIXO that you are over 18 years of age and have the legal capacity in the United Kingdom to enter into a legally binding agreement. Children under 18 years of age but at least 16 years of age may become a Member under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not Rent Products via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 16 and 18, you are fully responsible for his or her use of the RIXO Rental Platform and other aspects of the Services which do not relate to the Renting of Products, including all legal liability he or she may incur. In all other instances, children under the age of 18 may not use the Services or any aspect thereof. For the avoidance of doubt, parents or legal guardians may not agree to these Terms on behalf of children under the age of 18 in order to facilitate the Renting of Products via the Services.
If you are registering an account on behalf of a company or other entity, you represent and warrant that:
You can update or correct your personal details or the details in respect of a company or another entity at any time in your User dashboard when you are logged in or by emailing us at help@rixorental.com. You are responsible for maintaining the confidentiality of your account details and for any activities that occur under your account. If you have any concerns that your account has been misused, you should contact us at help@rixorental.com.
You represent and warrant that you have all relevant rights, licences and/or approvals in relation to any material or Content you post on RIXO Rental Platform.
We are under no obligation to accept any individual as a Member and may accept or reject any membership application at our sole and complete discretion. In addition, we reserve the right to deactivate your account at any time, including without limitation, if it is determined that a Member has violated these Terms, or any aspect thereof.
Unless authorised by RIXO in writing, you may only register one (1) account.
You agree to notify RIXO immediately if there are any changes to the information you provided when becoming a Member or if you learn or have reason or knowledge to suspect that unauthorised use of your account or any other activity which could be reasonably classified as a breach of security has occurred, is occurring or is likely to occur. You are solely responsible for maintaining the confidentiality and secrecy of your account login details and are fully and solely responsible for all activities that occur under your individual account.
You represent and warrant that all information provided at the point of registration is truthful and accurate and you undertake to update any untruthful or inaccurate information as soon as reasonably practicable should you become aware that any information is untruthful or inaccurate. We reserve the right to refuse to grant you a particular username for any reason, including, but not limited to, if such username: is impersonating someone else, is protected by a trademark or other intellectual property rights, is vulgar or otherwise offensive to any individual or group of individuals, is unsuitable, discriminatory, threatening, abusive, defamatory, obscene, inappropriate, infringing, indecent or otherwise does not comply with these Terms.
You agree and undertake not use the Services or any aspect thereof to:
(i) transmit any content, information or other materials that are, or which RIXO considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation, expressions of bigotry, prejudice, racism, hatred or profanity;
(ii) introduce viruses, trojans, worms, logic bombs and/or any other material which is malicious or technologically harmful;
(iii) display material that exploits children under the age of eighteen (18);
(iv) copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way services, web pages or materials on the RIXO Rental Platform or the Content;
(v) post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent's consent in case of a child under eighteen (18) years of age);
(vi) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation, solicitations of credit card numbers, or promotion of raffles or contests;
(vii) violate these Terms, or any applicable domestic or international laws or regulations;
(viii) use our Services or Content to develop a competing service or product;
(ix) gain unauthorised access to the Services, the server on which our Services is stored, or any server, computer or database connected to the Services; or
(x) attack our Services via a denial-of-service attack or a distributed denial-of service attack; a breach of this provision is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, which shall be determined by us in our sole discretion, your right to use our Services will cease immediately without further notice to you.
You also agree and undertake that you will not and will not attempt to or permit any third-party to: use any device, software, malicious code or destructive routine intended to damage or otherwise interfere with the proper functioning of the Services or any aspect thereof, including without limitation, servers, third-party services or networks connected to our Services or take any other action that interferes with any other User’s use of our Services. You will not attempt to or engage in actions to reverse engineer, decompile, disassemble, translate, interfere with, derive the source code for the RIXO Rental Platform and its Services, any part thereof or access thereto.
The RIXO Rental Platform contains a feature which allows you to store your login credentials in your browser so that you can log in automatically and conveniently each time you access RIXO Rental Platform. You acknowledge and agree that you will be responsible for any damage or loss to RIXO or the Services arising from or relating to unauthorised access to the Services from your account and you hereby agree to indemnify RIXO against any claims made or threatened against RIXO, or any loss or damage arising from or relating to such unauthorised access. RIXO will have no liability to you or any third-party for damage or loss related to or arising from such unauthorised access or use.
The Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities and you acknowledge, without limitation, that
RIXO shall not be responsible or liable to you for any loss or damage arising from or relating to delays, delivery failures, or any other loss or damage arising from or relating to the transfer of data over communications networks and facilities, including the internet.
Subject to your agreement and compliance with these Terms, you are granted during the term of this agreement a non-transferable, non-exclusive, non-sublicensable licence to access and use the Services for your personal use.
You understand that your use of the Services does not confer on you any Intellectual Property Rights held by RIXO and/or its licensors. You are merely given a licence to use the Services in accordance with these Terms.
You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Services and/or Content other than for your own personal use.
You agree that you will not reverse engineer, copy or otherwise attempt to discern the source code, algorithms or underlying ideas of the Services nor will you allow any other individuals or third parties to do so.
You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Services, the servers on which our Services are stored or any server, computer or database connected to the Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. A breach of this provision is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
You agree that you shall not under any circumstances harm, tarnish or damage the RIXO’ brand or perception of RIXO in any way, knowingly or otherwise, by unauthorised use of the Services or Content, register or use any trademarks, domain names, trade names or derivations thereof that may imitate or are similar enough to those owned by RIXO as to be confusing.
When you use the Services you accept that you will not:
You indemnify RIXO against any claims made or threatened against RIXO by another person on the basis of your breach of the Terms.
Your account may not be shared with or transferred to another: it is for your personal use only. You must keep your account details secure and you are solely responsible for all activities carried out on or through your account. If you do not take all reasonable steps to protect your account information, RIXO is not liable for any losses arising from or relating to your account being accessed or used by someone else.
We are the owner or the licensee of all Intellectual Property Rights in the Services, any services associated with it, the Content and in the material published on the RIXO Rental Platform (including text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Unless any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply, Users agree not to otherwise reproduce, duplicate, copy, resell or in any other manner re-use or exploit any part of our Services or the Content on the RIXO Rental Platform unless given express written permission to do so by us.
You have no Intellectual Property Rights arising from the Services or the Content and you will not use the material on our Services save as in accordance with these Terms. It is your sole responsibility to ensure you have all necessary rights and licences to use and/or submit materials and Content to the Services.
You must not extract or otherwise use any Content or data on the RIXO Rental Platform for commercial purposes.
All Content and information available through the Services, including but not limited to, Product descriptions and specifications, Product photos, advice from stylists and photos is available to you on an “as is” basis and is to be used for general information purposes only.
Such information is provided on an anonymous basis, without any knowledge as to your identity or specific circumstances. We may update the Content, including Product descriptions and specifications, as we deem appropriate and without notice to you.
The Services may contain links or references to non-RIXO websites, products, services or other materials or content. This Third-Party Content is provided to you as a convenience, and RIXO is not responsible for any Third Party Content or the actions of those that provide or use such Third-Party Content. Any Third-Party Content is independent from RIXO, and RIXO has no control over the Third Party Content.
In addition, a link to any Third-Party Content does not imply that RIXO endorses, approves of or accepts any responsibility for the Third-Party Content or its provider, or vice versa. You acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, in connection with, resulting from your use of or reliance on any such Third-Party Content available on or through our Services. We strongly encourage you to review any separate terms of use and privacy policies governing use of these third-party websites and Third-Party Content.
No part of the Services, including the Content, may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording, except that RIXO authorises you to view, copy, download, and print Content (such as press releases and FAQs) that is available on the Services, provided that: (a) you use the Content solely for your personal, non-commercial, informational purposes; (b) you do not modify the Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the Content.
There are four applicable fees to any transaction:
We work with Stripe to manage our secure payment process:
As payment is processed through Stripe, we require you to covenant that any details you are providing to us about your business or yourself are neither fraudulent nor inaccurate and you give RIXO authorisation to share such information with Stripe. From time to time, Stripe may require further identification checks to enable you to use the Services and you will need to provide the further information requested.
All of the fees that apply are to be paid in Pounds Sterling and are subject to change over time. We will alert you to these changes by updating them on the Services.
Additionally, there may be changes to our fees during our promotional events or if any new Services are added.
If you do not post back the Product before 12pm on the final day of the Rental Period, you agree you will be charged the following fees:
The funds will be taken from your account to cover such charges without your permission being sought.
If you decide that you no longer want to Rent a Product, then subject to the below, you can cancel free of charge within forty-eight (48) hours of your Booking Date by visiting the My Rentals section of your account or by sending us an email to help@rixorental.com with full details on the Rental you wish to cancel.
If you wish to cancel after this forty-eight (48) hour period, you will receive a refund, minus the Cancellation Charge.
Any cancellation made within forty-eight (48) hours of the Rental Commencement Date will not be reimbursed.
In the event that your Booking Date and the Rental Commencement Date are within the same forty-eight (48) hour period, you are permitted to cancel the Rental within two (2) hours of the Booking Date without penalty. Once the two (2) hours have elapsed, you are unable to cancel the Rental free of charge and you will be liable for 100% of the applicable Rental Fee and Delivery Fees. Any Security Deposit being held shall be returned to you within seven (7) days of cancellation.
If we reasonably believe that you Rented a Product with the intent to perpetrate a theft or to cause any other harm, we have the right to cancel a Rental without notice and charge the Renter a sum we deem appropriate, up to the Replacement Value. We reserve the right to use our discretion to determine the appropriate sum in each instance.
The Terms within this agreement do not limit your liability for fraudulent misrepresentation, death or personal injury resulting from your own negligence.
You are responsible for having sufficient funds available to replace the Product(s) should you lose or damage the Product(s), up to the Replacement Value of the Product(s). If you are unsure what the Replacement Value of the Product is, please contact RIXO for the Replacement Value before booking your Rental.
The relevant funds will be taken from your account to cover such charges without your permission being sought. DO NOT RENT AN ITEM(S) UNLESS YOU HAVE SUFFICIENT FUNDS TO COVER THE REPLACEMENT VALUE.
RIXO has the discretion to set an appropriate Replacement Value for any Product which shall be determined in good faith and be considerate of the reasonable representation of the parties. The figure determined by RIXO is binding and may be subject to change.
We have the right to take funds corresponding to the Replacement Value from your account without seeking further permission from you if we reasonably believe you have caused damage to the Product, or are unable to return it for any reason within the deadline set by us from time to time.
RIXO may contract a debt collector or file a claim via the courts to collect any outstanding payment that you have refused to pay for the damage or loss you have caused within the timeframe set and the charge for their service shall be added to the debt that we are collecting from you.
The Terms within this agreement do not limit our liability for fraudulent representation, death or personal injury from the negligence of our agents or employees.
RIXO shall exercise all reasonable care and skill in connection with the Services.
RIXO shall not be responsible for the following:
any secondary or indirect loss, consequent to a direct damage, which was not reasonably foreseeable upon entering the contract; any loss which did not result from our direct breach;
the failure to meet our obligations or to provide the Services under this agreement where failure has occurred from events that were not in our control. Meaning a circumstance where the cause was beyond our reasonable control which became an obstacle to completing the Services not confined to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, epidemic, pandemic and acts of God.
We explicitly exclude any and all conditions, warranties, or representations both implicit or explicit relating to quality, merchantability, durability, fitness for purpose, and those arising by statute.
Any direct damages that are suffered as a result of your use of the Services (including the RIXO Rental Platform and Content) shall be limited to the monies you have paid to RIXO in connection with your use of the Services during the three (3) months immediately preceding the events giving rise to the claim.
RIXO is not responsible for any delays in the delivery or return of the Product(s) Rented or any loss or damage should the delivery information and location provided be unsecure or unsuitable.
You may cease using the Services at any time (outside of any active Rentals) by requesting that your account be deactivated via email at help@rixorental.com. You understand that your Content may continue to exist and be used on or through the Service even after such deactivation.
Disputes between you and RIXO:
In the event that you have a dispute with us, please contact us directly so that a resolution can be found.
Both you and RIXO agree that in the event of any dispute between us, you and RIXO will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution.
In the unlikely event that we have not been able to resolve a dispute informally, you and RIXO each retain the right to seek relief in the small claims court.
Any claim, dispute or matter arising under or in connection with these Terms shall be governed and construed in all respects by the laws of England and Wales. You and RIXO both agree to submit to the non-exclusive jurisdiction of the English courts.
This agreement has not given any right under the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy that has been stated within this agreement or exists separate to the Act.
Through using the Services, you agree and understand that we may collect, transfer, store and use your personal information in accordance with our Privacy Policy The website is operated by HURR Limited who collect and use cookies for the operation of the website. For details about which cookies are collected and how to manage cookies, please see the Cookie Policy.
RIXO may take the following actions as necessary:
The above steps may be taken at the absolute discretion of RIXO. We may transfer rights under the Terms to a third-party without your prior consent.
Our Terms do not create an employment relationship, partnership, agency or joint venture between us and any Member.
We reserve the right to take action against you for breach of these Terms, even if action is taken at a later date.
These Terms shall prevail over any and all preceding agreements. You understand you are not able to rely on any prior agreements. You understand that your right to use the Services is subject to all applicable laws of the country in which you reside, and you agree that you shall comply with all applicable laws at all times in connection with the Services.
In the event that any part of these Terms are found by a court to be unreasonable, unenforceable or void, that part shall be severed, and the remainder of the clauses shall be enforceable with such deletion or modification as may be necessary to make it effective and for such period as is found to be reasonable and valid.
Notice to us must be sent by email to help@rixorental.com. Notice to you shall be sent via email to the address associated with your membership. This shall be deemed to be received on the following day after sending.
We, and any other third-parties appointed to fulfil the provision of the Services, may contact you by telephone calls or text messages, including by an automatic telephone dialling system, at any of the telephone numbers provided by you but only in respect of the Services. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you.
Welcome to RIXO Rental!
RIXO Rental is an online service that allows customers to access an unlimited wardrobe to rent. RIXO Rental allows customers to trial new designers and rent for 4, 8, 16 and 30 day periods (or any other specified period offered).
The following Rental Agreement (“Agreement”) between you and RIXO Limited (“we,” “our,” “us,” or “RIXO'') describes the terms and conditions on which you may rent Products from us through the RIXO Services. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by this Agreement. Capitalised terms not defined herein shall have the meaning assigned to them in our Terms of Service. The provisions of this Agreement shall, to the extent possible, be interpreted so as to supplement the Terms and to avoid any conflict between them. In the event of a conflict between this Agreement and the Terms, the Terms shall take precedence.
All Users are required to read, accept and agree to comply with and be bound by these Terms. If you do not wish to accept these Terms, or any aspect of these Terms, you should stop using the Services immediately. RIXO reserves the right to make changes to the Services and to these Terms which will not materially affect your use of the Services. RIXO strongly recommends that you revisit these Terms each time you use the Services to familiarise yourself with any amendments. Once we have made the changes to the Services and/or these Terms, acceptance will be inferred from your continued use of the Services. If we make any significant changes to the Services and/or these Terms, we will notify you in writing and provide you with an opportunity to cease use of the Services before the changes take effect.
You may rent Products available through the RIXO Rental Platform.
You must sign up and register to be entitled to rent any Products.
By agreeing to this Agreement, you represent that you are eighteen (18) years or older and that you are authorised to use the chosen payment method or the purpose of renting Products as described in this Agreement.
You agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.
All Products will be professionally cleaned and delivered ready to wear.
RIXO will ensure that Products are laundered (including wet and dry cleaning methods) and quality controlled. However, use of the Product is at your own risk and RIXO shall not be held liable for any health-related complaints associated with any Product. You agree to treat the Products with the utmost care, as if it was borrowed from a close friend.
You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause.
However, and for the avoidance of doubt, you will not be liable for normal wear and tear, which encompasses minor stains, rips, missing beads, stuck zippers or other minor damage, where you have purchased the optional Damage Protection Charge at checkout.
If you return a Product that is damaged beyond normal wear and tear, then you agree that we will charge you, and you shall pay, for the price for repairing or replacing the Product, the price of which will be determined at our sole discretion.
With each delivery of Products, we send you a prepaid postage label, which you shall use to return all of the Products you have rented. You agree to return any Product using the reusable Return Packaging provided by RIXO at point of delivery.
You acknowledge and agree that we may limit your account, including but not limited to, restricting orders placed under a single customer account, payment card, or billing or delivery address.
We reserve the right to limit, cancel, restrict or remove any account or rental of Products for any reason in our sole discretion, including but not limited to Product availability, identity verification concerns and geographic concerns.
We reserve the right to modify or terminate your account at our sole discretion and without prior notice.
To request the deletion of your account, email help@rixorental.com. As soon as you request to delete your account, you will not be able to receive any additional Products through our Services.
You may continue to keep Products you have already received, but you must return to RIXO all such Products on or before the last day of the Rental Period during which you requested RIXO to delete your account.
If we do not receive your items within 10 working days of the end of the Rental Period, you will be charged up to the Replacement Value of the Product.
You will not be entitled to any refund on any Rental Fees you have paid.
You will be unable to request to delete your account if there is an active rental through our Services or you are still in possession of any Products.
All deliveries will be through RIXO’ delivery partners, which may change from time to time at RIXO’ discretion.
The delivery method used will be at the discretion of RIXO.
RIXO or its delivery partners will contact you with a tracking number that provides information about estimated delivery and arrival times of Products through the Services.
With delivery of the Products, RIXO will provide you with a prepaid, pre-addressed reusable return packaging (the “Return Packaging”) as well as instructions for your use in returning the Products to RIXO.
If you lose the Return Packaging, please contact us at help@rixorental.com to request new Return Packaging. RIXO may, at its sole discretion, charge you for the cost of the lost Return Packaging.
Should any Product not be returned in the Return Packaging provided, RIXO at its sole discretion will charge you for the cost of Packaging as an additional fee using the payment method on file and without any further notice to you.
Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the Services may be governed by rules that are separate from this Agreement. If you participate in any Promotions, please review the applicable rules, as well as our Privacy Policy. If the rules for a Promotion conflict with this Agreement, the Promotion rules will take precedence.
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